The benefits listed for C&K's membership program are subject to the terms and conditions outlined below:
Same Day Priority Emergency Service: Emergency situations will receive priority, but the availability of same-day service is dependent on technician availability and operational constraints. We define emergencies as situations that pose a threat to life, property, or business operations.
Maintenance Visits Per Year: The program includes two maintenance visits per year, scheduled at mutually agreed-upon dates. However, scheduling is subject to availability.
Filter Included: A standard pleated 1" filter is provided for each maintenance visit. Additional charges may apply for specialized or upgraded filters.
Basic Maintenance & Safety Service: The program covers basic maintenance and safety checks, including routine inspections and adjustments. Please note that extensive repairs or replacement of major components are not included.
Maintenance Scheduling Reminders: We will make reasonable efforts to send reminders for scheduled maintenance visits. However, it remains the responsibility of the members to keep track of and schedule the visits in a timely manner.
Annual Thermostat Battery Replacement: The program covers the replacement of thermostat batteries once per year. Any additional battery replacements required throughout the year are not included.
Parts & Labor Repair Warranty: Only repairs performed under the membership program are covered by a parts and labor warranty. The duration of warranties varies based on the tier of membership. Please refer to the membership agreement for specific terms and conditions.
Discounted Regular Service Call with Repair: Members receive a discount on regular service call charges when a repair is required. This discount is applicable only to service calls associated with repairs covered under the program.
Discounted Overtime Service Call: Overtime service calls outside regular business hours will be subject to a discounted rate for program members depending upon your chosen membership tier.
Discounted Service Accessory & Repairs: Members receive a discount on service accessories and repairs based on their chosen tier of membership. The membership discount cannot be combined with other offers.
Loyalty Rewards: Members earn $50 loyalty rewards annually, which can be redeemed towards future services or products. Please note that loyalty rewards have no cash value and cannot be transferred or combined with other offers.
34-Point Performance Tune-up: The program includes a comprehensive 34-point performance tune-up to optimize system efficiency and identify potential issues. However, complex repairs or replacements are not covered.
5-Point Advanced Care Service: The approximate price provided for common repairs covers specific services such as burner cleaning, blower cleaning, evap coil cleaning, straightening condenser fins, and water heater inspection. The final price may vary based on the specific requirements and condition of the equipment.
3-Point Proactive Part Replacement: The program covers the proactive replacement of select parts, including contactors, capacitors, and ignitors, as needed. Replacement of other parts not mentioned is not included.
Over $1900 Value: The total value mentioned is an approximation based on the combined cost of individual services, discounts, and rewards offered under the program. The actual value may vary based on individual usage and requirements.
Membership Expiry: Please be aware that membership benefits and services are valid only for the duration of an active membership. If a member chooses not to renew their membership, all benefits associated with the program will be forfeited.
Non-Refundable and Non-Prorated: Membership fees are non-refundable and cannot be prorated, even if any services have been rendered or benefits have been received during the membership period.
Program Changes: C&K Heating Cooling & Plumbing reserves the right to modify or terminate any of the benefits or terms mentioned above. For detailed information, please refer to the membership agreement or contact our customer service.
By participating in C&K's membership program, you acknowledge that you have read, understood, and agreed to all the terms and conditions outlined above.
