Archives: Reviews
“Ethan A. Did fine job installing gas valve today. Excellent service.”
“We had CandK out twice within 2 weeks to repair a leaking shower and to repair our tankless water heater. Both times they were on time, professional and knowledgeable. They explained exactly what was wrong and repairs needed, then quickly made repairs. We highly recommend them!!”
“Called about ac not turning on. Mike A. came out and had go thru lot of codes till found problem and fix it. Then found what other thing not working right so order part to fix that also. Very kind in explaining in service.”
“Called about ac not turning on. Mike A. came out and had go thru lot of codes till found problem and fix it. Then found what other thing not working right so order part to fix that also. Very kind in explaining in service.”
“Called about ac not turning on. Mike A. came out and had go thru lot of codes till found problem and fix it. Then found what other thing not working right so order part to fix that also. Very kind in explaining in service.”
“Kind, efficient, knowledgeable, helpful and just superb! Tyler Jansen was just what I needed when my HVAC and other equipment conspired to ruin our trip departure for Italy. I was at my rope’s end, but C and K restored my sanity, even if they couldn’t save the trip. So grateful!”
“Today I had my bi-annual heating / air conditioning checkup with Ethan Anderson. He is one of the nicest most personable service techs we have ever had the experience working with. As the face of your company dealing with customers you have an excellent employee!
Thanks
Jim Butenhoff”
“Caleb installed my new water heater and did a great job! Friendly and very knowledgeable. Excellent service!”
“Great job. The young man was very nice and efficient!”
“We had C&K put in a new bathroom in our basement. They tore out an old shower stall and laundry sink and replaced them with a full-size shower, vanity, sink and toilet. We didn’t have much room to work with, but Mike Fowles and Erich Hites were able to get everything to fit and made it functional. Everything was installed perfectly and looks very nice. In addition to the plumbing work, they put up stud walls, insulation, drywall, painted, put down vinyl flooring and did the trim work. Everyone from C&K was very pleasant to work with. Thank you.”
“Logan did an excellent job. He was professional, knowledgeable, courteous and friendly.”
“Jack is the best! His expertise makes you feel confident that the hvac system is at peak performance and is going to continue to be reliable.”
“Cameron Tritle was amazing and very respectful. Fixed the problem. Appreciate it, most definitely recommend him
And the business”
“Excellent service. Friendly and professional. Would highly recommend.”
“Jack did a great job. Very friendly and always answers any questions I have.”
“Very helpful and courteous. Checking into options for shower repair.”
“He checked everything out before he replaced it and then gave us our options and explained them very well didn’t excellent job of installation cleanup”
“12/10 everything was great. The install took WAY less time than I was expecting and was so smooth. Can't remember highly enough!”
“Joe Saunders was very professional and friendly! Did a great job and we now have heating in our house!”
“Ethan was very personable and knowledgeable.”
“Very friendly day. Informative, courteous, timely,called before coming. And a nice gift cert for free pizza”
“Very friendly day. Informative, courteous, timely,called before coming. And a nice gift cert for free pizza”
“I am on the spring/fall air conditioner and furnace program with C & K. Logan did a great job tuning up my AC today and replaced the furnace filter. I really appreciate my technician taking the worry out of having a warm house in the winter and a cool one in the summer. And if something unexpectedly does require attention,they are fast and great with repairs!”
“Service tech was very friendly and informative. My house is always nuts and he wasn’t gazed. Fixed or heater quickly.”
“Service was on time and thorough. Well done.”
“Great experience! Technician was experience, knowledgeable, and friendly.”
“C&K has the best equipment and the best customer service. I chose them two years ago and couldn’t be happier. New AC unit and new furnace are working beautifully! The technicians are all super friendly, knowledgeable and on time for appointments. Fantastic service!”
“Jack was very courteous, efficient, and knowledgeable”
“Arrived as scheduled. Friendly and professional. Installation of an improved air filter system on the furnace was completed in good time. All debris was removed and the work area cleaned. Have used C&K for over 10 years and always satisfied with service and products.”
“Trevor and Gabe were FANTASTIC! Very polite, professional, careful and clean. They were great at communicating throughout the installation, and very patient teaching me the new thermostat and ecobee app. I would highly recommend C&K, Marty, Trevor and Gabe!!! Thanks for a great experience!”
“He did great. Kept me informed on what he was doing and asked how I wanted something done.”
“Logan was amazing! Very knowledgeable, honesty, trustworthy, and personable. Glad to be a TSP member!”
“Nice guy, seemed very thorough. Good job.”
“The repairman was on time and did an excellent and efficient job.”
“Ethan was efficient, respectful, and friendly.”
“Ethan was efficient, respectful, and friendly.”
“My technician was pleasant and knowledgeable. He worked fairly quickly and checked with me before he initiated any repairs.”
“Jack is always professional offering good feedback on our systems.”
“As usual Jack was on time and worked efficiently.”
“Very friendly and courteous. There was a problem with the outside water valve and he kindly fixed it. Very good company.”
“Dan was fantastic! Perfectly professional, very friendly, extremely knowledgeable. A1 service. Highly recommend Dan!!”
“Randy, Trevor, and Gabe provided outstanding same-morning service for replacement of our water heater. Supervisor Randy visited first, and confirmed replacement needed. Installers Trevor and Gabe arrived later that morning, and replaced the water heater in approximately one hour.
We’ve used C and K for nearly twenty-five years: I highly recommend them!”
“Great service and great customer service!”
“Professional at the highest standards”
“Mr. Anderson was very personable and professional. Checked things out and didn’t find any problems”
“Rick was very polite and professional. Explained everything that was going on and what needed to be done! Very happy with our service call.”
“They were very efficient with repairing the damaged PVC pipes connected to my HVAC unit; I wasn’t expecting this to get done so quickly! Thanks much.”
“He was here the day before to check my AC and I asked him to check my sump pump which he did. Both the pump and the battery back up were not working and he gave me options and I selected the option I wanted and he arranged that they would return today. Both men were very friendly and they cleaned up and removed all of the old equipment and made sure the lights were turned off. I really appreciate there attention to details as I am not able to do the stairs.”
“Logan was awesome! He noticed how hard the furnace filter was to get in and out and made an effort to make it fit a bit better!”
“Jack was very efficient and explained everything he was checking with our air conditioning system. Also explained thoroughly what we needed to do to keep the AC in best working order.”
“Technician was very polite, discreet, and pleasant. We’ll see how the pump works when it is in use (this is a back up pump). Hope it works well.”
“Technician was very pleasant, on time, and explained what he was going to do to both of us. Professional and seemed competent.”
“Sean was polite & professional.
Exceeded expectations. 10/10. 5 stars.
Thanks, Sean!”
“Very satisfied of the replacement of a sink faucet. Very polite and helpful.”
“Will Scott is a great HVAC technician, and was able to detect the problem right away, and gave me a few options in the quote which was reasonable and great. Greatly appreciate your services- Steve – Quality Inn & Suites, Ames, Iowa.”
“Super nice guy. In and out with no problems.Renewed maintenance contract with C&K for a great price and peace of mind!”
“Very thoughtful and knowledgeable technician. He gave me suggestions to improve the performance of my air conditioner and furnace.”
“Sean Deal is the real deal! Courteous, competent, and always a pleasure to work with. Thanks C&K!”
“Arrived promptly, very courteous and professional, and cleaned up afterwards. I am very pleased.”
“Very professional, excellent job, clean, thorough, quick and right on budget”
“Very nice young man, took care in being in our house.”
“He answered my questions, gave necessary instructions concerning the furnace and assisted remove a stuck water hoes attachment. I would recommend him to others for the job well done.”
“Joe was fantastic! He was knowledgable about the humidifier and so kind.”
“Luke was early for the appointment which was great. He was very thorough, completed the installation quickly and overall the installation was professionally done – we are very pleased with his work and would recommend him to others.”
“Sean is always GREAT! Explains everything, trustworthy & always does excellent work! Thank you.”
“Will did a great job expaining to me what was going on with our furnace, and found a major issue with our water heater that we hadn’t even known was broken. It was actually the cause of our high CO levels. So thankful he was thorough!”
“Luke spent a lot of time to track down the source of our faucet problem. He was thorough, knowledgeable, and courteous. I have found C&K to be reliable and good to work with.”
“Luke spent a lot of time to track down the source of our faucet problem. He was thorough, knowledgeable, and courteous. I have found C&K to be reliable and good to work with.”
“Sean was excellent. On-time, professional, and freindly. We really appreciate Sean’s work. Thanks!”
“As usual, top professional and friendly service by Shaun. Can’t go wrong to have C&K techs fix your problem plumbing and heating issues.”
“I received same day service which is much appreciated. Problem was determined quickly and repair done efficiently. Always find the techs to be expert as well as pleasant.”
“Our C&K serviceman was Cameron Tritle. Cameron arrived on time, offered a pleasant greeting, confirmed what he was there to do, and quickly assessed the situation and commenced work. Cameron answered all our questions. The work assigned to Cameron was work that involved complying with city codes so when he was not absolutely sure he would check with the office to confirm if what he was thinking was correct. We appreciate and respect a serviceman that will take the time and check with others to ensure the work is done correctly. Cameron is a good communicator and professional in the completion of tasks assigned.”
“Very professional, came in and completed the task in a timely manner. Communicated with me after the completion of the service.”
“Wow, we are so impressed by C and K! We had an emergency repair, involving a broken gas valve. Jack came in the evening after hours, and he fixed it that night. He was so nice and helpful. The next day C and K called and told us they found a way to save us some money, so we even received a partial refund! C and K is honest, efficient, and employees great people. We couldn’t be more impressed!”
“Trevor replaced the Furnace and AC at father in laws house in Ogden, he was professional and great to work with.
Work done without incident and everything is working fine.”
“arrived on time; cheerful; efficient; worked right through lunch time to finish the job”
“Trevor and Gabe did an excellent job! They showed up on time and worked hard all day. They spent time explaining the system to us. Trevor recommended the Ecobee thermostat and we are happy he did! Thank You to them for making our experience positive! Barry was very helpful guiding us through our journey of selecting the correct product for our needs. He even made two trips to our home the day of the install since we decided later in the day to purchase the Ecobee thermostat! Entire job well done!”
“Excellent, on time, fixes issue. Explained what happen and how to avoid it next time.”
“They were on time, very clean, very polite, very knowledgeable.”
“Three faucets were replaced.
The work was done in a timely manner, and every indication was that he knew what he was doing.”
“Ethan is wonderful! So friendly and my dog loved him! You can’t beat that!”
“Quick repair of the electronic control for radiant floor pumps….waiting to see floors warm up.”
“Ethan was great, very personable. He diagnosed the problem quickly and got my furnace up and working.”
“Ethan’s service was excellent. This survey site needs improvements. It took three tries to submit this.”
“Excellent job. On time, quick, and willing to educate on what’s going on and what to do next”
“Trevor Carlson and his associate did a great job installing a garage heater for us. They asked appropriate questions in order to complete installation to our satisfaction. They were easy to work with and they cleaned up when done which is much appreciated.”
“Will always does a great job for us. He is very efficient and has a great attitude.”
“Due to the tricky nature of gas pressure requirements associated with tankless water heaters, I decided to have C and K come and due an assessment and Barry came out to look at our requirements. In the end, it turned out to be the best thing I could do, we ended up having the Utility company install a larger service line and had to make updates to our internal natural gas distribution piping. In conjunction with the service line installation, Trevor from C and K handled all the pressure regulator installations along with our new tankless water heater. I am pretty picking with my house and quality of Trevor’s work was quite impressive. The installation was professional, clean and of course exceeded all service requirements. In addition, he had to research two technical issues that surfaced during the installation, and he worked through both of those with perfect solutions. As part of the install, he also ran the gas line piping I needed for a generator install. When the generator team came, they had only a simple connection to make for the install. Overall, I would highly recommend the C and K team.”
“Logan Maffett was our technician today and we were extremely pleased with our experience. Logan was clean, friendly, prompt, a clear communicator, and thorough in investigating our complaint. He filled us in about our membership options and answered my questions about upcoming A/C checks. If you guys would send Logan every time we’d be very happy campers. Give this young man a raise; he deserves it.”
“Sean did excellent work! He took time to research solutions and explain everything to us. He left the areas clean. We appreciate his commitment to doing a great job!”
“We’ve always been happy with C and K. They’ve been helpful in maintaining our home and office. Communication is good and they work efficiently.”
“Sean was very polite and easy to talk to. He was also very knowledgeable and he answered all of my questions.”
“Very professional. He has the “aura” of knowing what he is doing and great competence.”
“Trevor did a fantastic job on the furnace and a/c install. Both guys were competent and professional. Fast and very neat… I’m very happy with the quality of the work and their cleanup.”
“Joe was punctual, thorough, and helpful with the various items of our hvac system. He offered services and parts replacement but was not pushy.”
“Communication was great and speed of service was exactly as expected.”
“great job, friendly, answered all my questions”
“Jack was very courteous and professional and got the job done despite it being late at night. Thank you Jack!!”
“Ethan was on time and very courteous and very efficient. I was very happy with the maintenance call in every way.”
“Great experience! Jack was very professional and kind! You should be proud to have such a great employee! He is the definition of what your company would want from every employee!”
“Dan and Nick had done fantastic job to replace my water heater in a prompt and professional way.”
“The service man was very knowledgeable and interested in making the correct decision.”
“Jo was super! Took time to thoroughly check furnace and we were very pleased with his service.”
Karen
Dan did a great job, made sure I didn’t have any further questions, and gave me suggestions to help me prevent further plumbing problems. I want him to do all my plumbing jobs!
awesome
Dave was excellent. He was polite, nice and explained what he had done. In all the years we have had C and K here, no one has ever explained what they had done to our furnace or air conditioner.
Great Service with Excellent Explanation
Very complete examination of our cooling system.
Very thorough
Arrived on time. Definitely an expert in his knowledge and took time to inspect more than I ever knew is on your furnace.
Good spring and fall plans.
Dennis
Dan was great. Determined the problem and completed a quality job in a timely manner. Her professional.
Jane
Scott was very informative and patient with my questions and explaining everything to me. Will continue to request him for my C&K maintenance person
Great
Cameron was very professional and very respectful of us and our property. He wore a mask and booties and gloves. He was very good at explaining the issue we are having. Great experience, send him every time
C and k
Service is very professional providing a detailed explanation of the service received.
Great Service from Dan Law
Fantastic service by technician Dan Law. Friendly, knowledgeable and efficient.
Great service!
The tech definitely knows what he is doing. Very thorough!
Extremely helpful in providing extra information as well as suggestions and advice.
Informative and communicated well!
Service technician was very informative and clear about the work he had completed on our furnace. Really appreciate him taking the time to do that.
Great Service!
He showed me where the furnace damper was and how to adjust it and suggested that I use a filter that wasn’t folded to prevent unnecessary stress on the fan.
Great Experience
Appreciate how the technician was wearing a mask to protect all of us during this global pandemic. David was professional during the furnace checkup and would highly recommend C and K in the future.
Jeanette
Great! Very patient & explained what he was doing & how to change the filter in 3 months.
Tom
David was extremely courteous, knowledgeable, and good at helping us to understand the ratings of the furnace.
Wayde
Great experience! David told me about all the furnace readings which gave me the assurance that he checked everything thoroughly. Awesome job! Also he was masked up and put on shoe protection without me having to ask. He is an asset to your company! Tell him thanks from me!!! Wayde
Great, responsive, friendly service
Cameron came out to repair our furnace that was not working, same day. The communication was great throughout the process. They sent a text and called ahead of time as well as a photo to identify him. He ended up being able to come earlier than expected, which worked great. He was very courteous and knowledgeable and I was impressed by his service. He did not push me into making unnecessary repairs, and got us back up and running. He also recommended some things to think about in the future, to keep our furnace unit running at its best. It’s hard to get good service these days, so thank you, C and K for for doing just that!
Bowers Work
David was pleasant, polite, and extremely thorough. I appreciate that he seemed to go beyond the basic inspection with suggestions on simple maintenance that I can perform myself. I hope he will be assigned to me in the spring also.
Great service by a caring, knowledgeable technician
Dave did a great job and was very helpful in answering my questions.
Awesome Technician
The technician that came to my house was very friendly. He was very thorough and knowledgeable. I would have him come to my house anytime.
Amy Grinley
Cameron was great! We weren’t happy about having to pay $450+ but his service was good
Service always great and on time. Representatives courteous and careful in relation to Covid-19
Thorough Inspection
David did great job inspecting, cleaning, and explaining the service that he did.
Very knowledgeable
The tech went over everything very well.
We are very satisfied with C & K.
Great service
I appreciate the timely service and ease of working with the C&K company for appointments and work.
Professional and efficient!!
C&K always sends professional technicians who are courteous and efficient. They always wear PPE, and its nice to get a call before they arrive, along with a text with the name and picture of your technician, so you know who to expect. We use their preventative service 2x a year and are very happy!
Thorough Furnace Check
The technician from C and K worked efficiently and thoroughly. He offered a verbal report summary with specific detail that addressed my questions.
Great service
Will did a great explaining how the system works.
He was very courteous.
Not on time. EARLY! Who does that?
I had my annual furnace check scheduled for early afternoon today, and got a call from C&K asking if it would be okay if a tech arrived early. Yes, please! Even if I couldn’t accommodate the change, the fact that it was offered speaks to the care C&K provides its customers.
Usual good service
Will was very careful in his assessment of our system, he found a gas pressure that needed to be changed dues to a recently installed gas meter and that the air filters we are using had too high a MERV rating, I wish the prior techs were as good as Will and had informed us of this before we bought a bunch of these expensive filters
On time, very courteous,knowledgable
We have always had great service from C&K
Great service
Cameron was awesome. Thorough, informative, a great personality, and makes sure job complete and done right. Thank you Cameron!
Professional Service
I could not have been happier with the service I received from Will and C & K. Highly recommend them for your heating and cooling needs.
Carol
Lovely lovely man; you must be very happy having him on your payroll.
Air conditioning check up
The technician, Dave, was knowledgeable and able to explain what the different readings meant and what he did with our units.
Informative and efficient
Came the next day after the storm. Got the email they were on their way. Arrived on time. Explained everything clearly.
Speedy Service!
Our water heater went out this morning, and C & K was at our house within 30 minutes of calling to replace it. Dan was friendly, efficient, and cleaned everything up very well. It was also $300 less than Lowe’s quoted us.
Amazing Service!
Well above our expectations! Always smiling and good mannered. Job was quickly done and done right.
Timely Good Service with pandemic caution service.
Received information regarding servicing and condition of air condition. Also discussed current state of equipment and what I might expect in the future, which I appreciated.
Great service, Will is very nice and I feel comfortable having him in my home!
A good feeling to have everything checked over and working good!
Great service as always !!!!
Helpful service advice on our dynamic filter and service schedule for the UV bulbs.
Love Cameron!
He showed up to my door with a mask on! How respectful! Cameron explained everything about our unit in terms we understood fully. Please give him a big thank you for us.
Will call them for all my plumbing needs!
Helpful, honest, reasonably priced
wonderful
David was wonderful, He used his mask and took off his shoes upon entering our home.. He gave helpful hints and explained everything about our air conditioner.. He’s an asset to C & K.
It was a awesome service. He was so great and very nice. Good price for the amount of work.
I would recommend C&K. They give great service.
Friendly, knowledgeable, polite service
Dan answered all my questions knowledgeably, worked efficiently, and took care of my property as he worked. I trusted his expertise.
Friendly, knowledgeable, very helpful
Cameron knew exactly how to troubleshoot and fix my AC that was freezing over on these hot days. He quickly ran through his solutions and fixed other issues along the way. I now have an AC unit that I know is in good working order and is blasting cold air, so we couldn’t be happier. Very friendly, and very knowledgeable, seemed like very fair prices to me, so I am a happy customer. Thanks Cameron!
Excellent service.
Cameron did an excellent job, and he was very conscious of anti-covid restrictions. wearing mask, gloves and over-shoes.
Diana
Dan did an outstanding job during the service call on Friday, June12. He took time to listen and understand the issues I have been experiencing with the air conditioner. He explained the problem and recommended corrective action. He was very efficient and professional the entire time. I would highly recommend Dan as a service provider.
David’s service was exceptional
David was very thorough in explaining the work he performed.
We are very pleased with the service he provided.
cbunde
David with C&K understood my noise problem from the beginning and spent time looking for it and testing the unit downstairs and checking the condenser until he was sure what was causing the vibration noise. He was thorough and polite and I would recommend him to anyone. He also was careful to keep his mask on at all times which is not an easy thing to do when he was going up and down the stairs. I also appreciate the text prior to the technicians arrival and David also phoned to let me know he would be at my house shortly.
fast service for my emergency
Very neat, personable, explained everything he did and what I should know, when he left it looked like no one was here. We have been C&K customers for 13 years. Today again shows why C&K are the only service we would call. thanks to all the staff, Person that answered the phone was great,tell her thanks for us!
Great service for a great price,
David Bowers called and was on time. Wore his mask and was very professional, Always have had good service and professional people doing their job. Worth the price, pc
Very professional and knowledgable
He explained everything he checked and what we might expect in the future with our HVAC system. Very impressed!
Great Service
Highly professional service including a phone call prior to arrival, full reports and post-service surveys.
Excellent service!
Was excellent at explaining what he was doing. Used good social distancing!
Cameron was Tremendous!
Cameron was awesome! He came early (but called first to make sure it was okay), and finished quickly, showed me how to use the unit and the maintenance required. He was extremely polite, and clearly understood the need for social distancing and kept himself and us safe by using gloves, and boot covers at all times (in addition to maintaining distance.
He also answered all of my questions!
Thanks again!
April 9 check
Dave explained the issues that he found, gave a honest recommendation and was able to replace the worn parts quickly.
Great Service
Fast and efficient. Thanks for doing your service during this time of distancing.
Great service
Cameron demonstrated excellent customer service and attention to detail. Very satisfied.
Robert
Great! On time, called when he was on the way. Very pleasant experience.
Great job
David did and excellent job and informed me of things all along the way!!!
Brian was efficient quick and very nice. He even helped me out with a problem. Thanks him for me!
Nice job! Thanks
Cameron was a great tech. Very polite and right on time!
C&K did a great job checking out the ac.
Outstanding Technician!
Cameron not only did a thorough job of servicing my air conditioner, but he adjusted my vent openings and gave me excellent advice about keeping my vent ducts operating at an optimum level.
Great Service
Brian is fast and efficient. I feel that he is a trustworthy person.
Teresa
Cameron was courteous and efficient. Answered my questions. Did a great job.
Good job on what we wanted/needed done.
Good job on what we wanted/needed done. Answered our questions and gave us applicable information. Thank you.
Excellent and Efficient Service
Brian G. was very efficient and explained to me what he found when checking my furnace and A/C. I appreciate that the technician calls to say when they’re on their way and what time to expect them to arrive.
Worry free service
I have no concerns whatsoever when Cameron is the technician. He is polite, courteous, conscientious and considerate in all that he does.
Fast, friendly great service.
Brian does a fantastic job. Very professional.
timely and friendly service
I appreciated the friendly attitude and the willingness to explain what was being done. I also appreciate the convenient scheduling of the service.
Great service, Timely!
Will arrived promptly and called to let me know he was coming. He was efficient and answered my questions. Great experience!
Very, very good service!
Appreciated the visit from friendly and knowledgeable technician (Brian whose answers and suggestions seemed right on target.
Always the best!
Our experience with C&K has always been great. Dan is no exception.
Great Service
Explain very well on how he was trouble shooting the adjustment to the furnace.
Excellent!
Dan has been to our house twice recently. Both my husband and myself are impressed with his work. He is also very friendly and personable! We appreciate the very professional work he provided.
As for the C&K company, I have always appreciated how every service person puts on booties inside the house. Also, I have long admired the green company trucks I see all over Ames! We have lived in Ames for 10 years and I honestly couldn’t tell you another plumbing and heating company’s name. But I know C&K’s! Those trucks are so cute and very memorable! Thank you to Dan and the rest of the company for excellent service!
Good service
Called before arriving. Arrived when promised. Fixed problem. Good service as expected.
Great service
Joel has been to our home before and always does a great job. We get notification that he’s on his way and when he gets here he is always friendly and efficient. We’ve always been happy with his service.
Awesome Response Time with Exceptional Service!
I was very impressed with timely professional service. In less than 24 hrs. we went from finding out we needed to replace our furnace to having the new one up and running. They even went above and beyond to provide us with space heaters to keep us warm until the installation was complete!
Happy to get heat
Trevor and Tony installed our new furnace today, the install was scheduled very quickly and they were very professional. The level of craftmanship was very high. Jack from Service was helpful also. We are very happy with the work.
Great Service!
I was impressed by the service Brian provided. He was thorough and knowledgeable, and he let me ask lots of questions. I would definitely recommend Brian.
David did a great job explaining what he did and what my furnance was and should be doing
Awesome service
Service man was personable
Very thorough
Extremely pleased with the service man
Competent, professional
Dan was professional, educational, on time, and respectful of our time.
Thorough work, thorough explanation!
The inspection (and minor repair) was accomplished in a very reasonable amount of time.
The technician clearly explained the issue and the fix.
Excellent service!!!
Cameron was so friendly, patient, professional and helpful!
Great Service
David called before cominng and was professional and explained what he was doning and why
Update to visit from service tech
This isn’t an opinion. It’s an update to the visit. You should have gotten a message from your service tech that someone needs to come back and finish the humidifier. Water problems. Please call us at 515-292-2365 to let us know date and time. If we are not home, please leave message. Thanks! Duane Howard
Furnace checkup
Very professional. Gave a good analysis of furnace. Great job.
Friendly and great service!
Brian did an awesome job and was very understanding.
Good service. Explained everything well.
Nice guy, friendly. Very knowledgeable. Checked everything out, explained afterwards what he was looking for and what he found. My furnace passed all the tests. That’s it.
I appreciated that the tech was knowable and he explained the status of the furnace that was easy for me to understand.
Good experience
Amazing!
Super efficient, incredibly intelligent! We asked him to fix some things after a home inspection while selling our home and he was fast, efficient, honest, fair and well priced. His sense of humor didn’t hurt, either!!
Cameron was exceptional to work with. He was personable and knowledgeable.
Cameron explained what he checked and how he came to the conclusions he had.
Great service
David was nice, knowledgeable, and helped me understand the work he was doing. Appreciate that.
Feel like a value customer
David Bowers was our tech. He was on time, has strong communication skills and was polite. He seemed highly knowledgeable and properly trained.
I’ve always had great and fast service from CandK for heating and pluming work.
Brian tech was prompt,curdious and very professional.
Top Notch!
Cameron is exactly the kind of employee you should work to retain – reward him!! Very professional in every way. Knowledgeable, helpful, thorough, pleasant. Best we have ever had and we have been serviced by C &K for years. 40?!
Knowledgeable
Good explanation of what was checked and results. Answered questions knowledgeably. Apologized for appointment delay, not a problem as I had no immediate appointments.
Great customer service.
Cameron was very professional and courtous. Thank you very much.
Complete, professional, friendly
I have always found C&K technicians to be quite knowledgable and professional. I will be moving from these premises in about 2 months, but will recommend that the new owners continue with C&K.
Very good service. Polite and courteous.
Cameron was very professional in his duties. Good job.
Fall furnace service
Punctual, knowledgeable, efficient service, and happy to explain and answer questions.
Top Quality
It appears to me that C&K hires top quality service technicians.
Wonderful service
Again, we received wonderful service from a C&K heating technician. It was the first time that David had serviced our furnace to ready it for the winter heating season, but he joined Ron and all the previous C&K technicians in the quality of service…competent, efficient, knowledgeable, and very pleasant to work with. Thanks for another year of great C&K service!
Very good and courteous service
Good . courteous service at a reasonable price
Great service
Great experience with C&K. Technician arrived promptly and gave me updates throughout the process, showing me parts that needed to be replaced and discussing repairs that may be needed down the line.
Knowledgeable and efficient too…
As always, C&K provides service that insures that one has a safe and reliable furnace! Representative David B, who performed the annual furnace maintenance explained his findings well and was quite pleasant too!
Great service. Knowledgeable staff
Does Alliant Energy not give the rebate as in the past, when we use the on-going service? Or do you know? We use to get a small rebate from them when we used the service for annual cleaning and AC/furnace checking. Just curious
C&K service is top notch!
Will Scott serviced our furnace for the ’19-’20 winter season.
He made adjustments to our furnace to enable us to have confidence the furnace will perform well this winter!!!
Excellent Customer Service
C&K is has the best customer service and super professional technicians. I love the new notification system of who is on their way – which includes a photo. This is a great layer of safety. I highly recommend C&K to all neighbors and friends!
Great job by Trevor and Tony.
The guys did a great job. It was lot of work completed in on hot day. Thanks guys. (And Barry)
Super Service
Our tech Cameron was very thorough in his service of our furnace- on time and very friendly and courteous. Great service!
Very good service
Arrived on time called ahead. And I liked the picture of the serviceman
C&K Service
Great service with bad road conditions! The City of Ames has the road in front of my home torn up for sewer line replacement but C&K showed up anyway with smiles on their faces!
Helpful Crew
As the technicians were leaving after my fall furnace tune-up, I was cleaning my windows and I couldn’t get a window back in its track properly. I quickly asked them if they were any good with windows as I was feeling desperate that the window wasn’t going to go back in at all. They both walked over quickly to offer some help when I suddenly got it. I was so thankful that they even just gestured to help by walking over to look at the window before they left since I was suddenly in a real pinch and starting to panic. Very appreciative of their helpful spirit.
Cameron
He was great, efficient, knowledgeable and courteous. Explained everything most adequately. A great technician
Techs were great!!!
Guys came out and accessed the a/c unit as having a couple of issues, then lined me right up with estimator for new unit install. Great guys all of them
Great service
Very knowledgeable and helpful technician. Also he person who helped set up the appointment was extremely nice.
Fantastic Service!
Mike arrived on time. He also called to let us know he was on the way. Mike’s knowledge and expertise were clear to me immediately. He explained what he was going to do and provided updates during the process. Mike is a terrific representative of the HVAC industry and his employer C&K.
Great
Mke was very informative in his check checkup of the furnace. Good job. Thanks
Courteous and knowledgeable.
Mike, is a pleasant and knowledgeable technician.
Great Service
Again, some very good customer service. Friendly, polite, helpful guys
Great professional service!
Alex does a great job. Very knowledgeable and professional.
Great program
This is a well run program. Very efficient and cost effective, and the techs are always pleasant and timely.
Great service
Alex did a great job explaining everything to me. Very professional!!
Summary of TCP service
Mike provided great service and explained the things he checked and answered my questions!
excellent service
I liked the scheduling procedure and they were on time. Took care of the check quickly and thoroughly.
Continued Excellence Service
Have used C & K for many years now and have never had any concerns.
Great service. Knowledgeable and helpful.
Alex was professional, knowledgeable, and helpful. Answered all my questions, and stayed to give an extra quote on my humidifier.
Bob
Very clean water heater installation. No concerns and pleased with service. Some confusion on invoice that was cleared up with follow up phone call. Invoice needs to show clearly how TSP membership discount is applied.
Thorough diagnosis, service, and description.
Diagnosis of a handful of possible factors which could be the cause of our problem. Service was completed, albeit expensive, however cooling system in our home is now functioning much better than any time of the past six weeks. The technician was thorough with his descriptions of alternatives.
Very Professional & Prompt
Been very happy with the service plan we’ve subscribed to over the past 3 years!
Fantastic service!!
Dan was great. Super friendly and knowledgeable, and literally saved my life by repairing a leaking gas pipe. Hero!! Thanks so much!!
Great service
Cameron was very professional and answered all of my questions.
Olivia Madison
Extremely professional service call. Cameron was an excellent C&K representative!
Good maintenance makes a difference
C and K has kept our heating and cooling working year round with regular, reliable maintenance.
Great service, on time, courteous and professional
Brian called before coming over and came on time. He was very professional and pleasant. He checked and performed tune up and answered my questions.
Great service and reasonably priced.
The service person was very knowledgeable, pleasant and answered all my questions.
Great service
arrived on time
very personable & explained things so I could understand
Good Job Alex
Friendly Service,Knowledgeable Technicians
We have had C and K’s TSP service for several years, and I have always been impressed by the C and K technicians and their work. We have had two furnaces installed and maintained and the air conditioning system maintained. The technicians are on time, efficient, and know what they are doing. All of them who have been here, including Cameron, who cleaned and tested our air conditioner most recently, were open to questions and answered them in a friendly manner, all the while getting the work done expeditiously. Cameron pointed out that proper maintenance can extend the life of our air conditioner and furnaces, and it helps them run more efficiently, both of which are important to us. And I like the color of the C and K trucks!
great service he made sure i knew what he was doing
awesome service very friendly
Friendly, Professional Service
Alex was very nice and personable. He let me know what he was doing during each step of the process. He was very friendly and very easy to talk to. He is an excellent representative for your company.
Wonderful service!
Alex was very willing to take the time and explain everything. He gave different pricing options and was great with my dogs.
Outdoor old heat and cool unit
Still in the extreme outdoor heat he was focused, efficient and good to work with. You are fortunate to have such a good and experienced employee. Give him a raise!!!!
Continued excellent service!
Another great experience for us with Alex. We’re not shocked, he’s got an electric attitude and a well grounded personality. We’ve had continual excellent service from Alex and the rest of the c&k team. So glad to work with you guys! Thanks!
Great service
Alex did a great job explaining everything he tuned up and found. He went above and beyond showing me a couple problems and how to solve those. He also noticed a problem with our water heater, which explained the problems we were having with hot water.
Super Service by Alex Curran
Alex was very thorough with answering questions we had re. our Air Conditioning System. His explanations were given in “laymans” terms. C+K has an excellent employee–young guy with a great attitude!
Great Service
We received excellent service during our A/C maintenance appt. Brian arrived promptly was very professional & respectful.
Great Service!
From day one with installation the team at C&K have been professional and courteous to interact with. 3 years later I have continued to be enrolled in their annual program to insure my system is running efficiently. Every visit meets my high expectation of service and the employees at C&K are extremely personable. Will Scott provided that level of service today.
Thank you Will! It is this continued level of service that maintains my trust and business with your company.
Great service and very helpful
Alex was professional at all times. He was patient in teaching we how to program the thermostat.
Andre evaluation of cooling service
This was an excellent service call. Alex was on time, very considerate, and took time to answer my questions. I watched him work and could tell that he knows his business.
Great service
He returned promptly after the carpenter finished which put our bathroom back in service.
Good service
I would have liked more time to research and discuss options with my husband before committing to work completion today but this would have involved another call out fee. Technician was good about explaining it all though!
Reliable as always
Had C&K out for my semi annual service. I had a last minute conflict and they graciously made their schedule fit mine.
Great service
We especially appreciate how quickly Alex was able to come address our problems. Unfortunately, he found a more serious issue and was not able to complete the job and will have to come back after our contractor makes some repairs to the floor We really appreciate that he keeps us informed on what he needs to do and what the cost will be. .Also, he is a very pleasant young man.
he did a great job
he pointed out some problems I may have in the future and answered my questions about solving the future problems
Every spring and autumn
We have been in our home for 17 years and C&K have been here to ensure our heating and cooling needs have been met. Plumbing too. Very happy with their service
Valuable service keeping heating and cooling units in the best condition possible!
Spring AC check
Alex arrived promptly, after letting me know he was on his way. He checked the downstairs unit, replaced filter, and shared potential issues with the 16 year old unit. He also checked the outdoor unit and reported on it. He was professional and courteous during his service call.
excellent work
Alex has a friendly personality he does good a job and shows pride in his work.
Satisfied Customer
The C&K technician was prompt, courteous and professional. He thoroughly checked out my system and then explained what he had done.
Fabulous, knowledgeable technician
Alex was prompt, knowledgeable and thorough. And my dog loved him!
Thank you!
Great Service
Courteous and answered all our questions. Very thorough about his work, showing us pictures to help give explanation to what needed to be done.
Great Service
First off, let me apologize for not responding sooner. I have been out of the city much of the time since your service call.
I was impressed with apparent knowledge and ease of inspecting my newer AC unit. .
Very knowledgeable
Mike always lets you know what he is doing and his experience is very evident. I would recommend him to all my family and friend.
Great Service
Will Scott is knowledgeable and thorough. He is also very patient with all my questions. Great service!
Good experience
Will Scott checked up my AC unit. He acted in a professional manner, explaining what he found in terminology that the lay person can understand.
Great service by Cameron
Cameron was on time and answered all my questions. Great workmanship.
Very responsible, friendly, work very well done!
Alex is most certainly the best type of employee working for the success of C&K…………….he was detailed and specific and very helpful in all ways leading to a better understanding of the workings of the heating and cooling system in my house.
Great service.
I’ve worked with C&K for over 20 years and they have always provided great service. Mike Kellar was no exception — he was great to work with and answered all my questions.
Janet
Great service, arrived on time, gave me a review of his findings, a good feeling to know my central air is in good working condition!
Great service
Awesome service compared to our previous provider. Thorough and he explained everything he was doing and why he was doing it.
The individual who conducted our spring furnace/air conditioning check was exceptional. He was knowledgable, polite and a good communicator. Also, he
This worker is a keeper. He is a real asset to your business.
Recent service
The technician was polite and did a thorough job of servicing our AC unit.
Great service!
My technician was friendly, professional, knowledgeable and efficient. 5 stars!
Timely, Thorough and Curtious Service
Service men showed-up at the time promised. They checked each component in expertly and thorough fashion, They explained the work they were doing and later in the day provided an e-mail summary report of all that was found. I know that I don’t have to worry about my H&C system for another year.
Friendly and good service.
Alex did a good job and checked everything out. He communicated well and was pleasant.
Reliable Customer Service
C&K has provided heating/cooling/plumbing work for us for the past several years and has always done excellent work at a reasonable price. Alex is knowledgeable, courteous, and efficient. Couldn’t ask for more.
Mike was very professional.
Above average! (We all have room to improve.) Mike was very personable and considerate.
Great service
Alex is very pleasant and took a lot of time to explain what he was doing and why. He found some parts that were not up to standard and took the time to be certain that we knew what needed to be done and what the cost would be. We certainly would have him back.
Great service, great guy to work with
Alex called that he could come sooner than our assigned time. We were delighted to have such consideration, & never mind when a service person comes sooner rather than later for an appointment
Alex provided a very good service.
I appreciate Alex showing me the rusty condition of the capacitor and mentioning the noise produce by the contactor of the “Train” air cooling. These disclosures alerted me on a possible failure of the cooling system in the future. Also, I found useful to learn about Dynamic Air Cleaners as an alternative to the present old air cleaner in our unit. In addition, I have learned about C and K experience with the installation of systems for the removal of unwanted elements in our water.
Of all of these, our priority is to get the dynamic air cleaner, but I will let you know when we are in the position to buy it.
I appreciate Alex taking the time to educate me on these issues.
Could you please mail me written information on the dynamic air cleaner? Thank you
Completely satisfied
Mike Kellar, the technician who checked the AC unit did a very comprehensive job and took the time to explain what he had done and to answer all questions.
Great Service as Always!
Alex was friendly and thorough in his work. He answered all my questions and explained the what and why of tasks he was performing for the inspection. When he left I thanked him for a job well done.
Professional and kind service
Alex was timely and professional, giving good explanations of needed services to the air conditioning. He was running a bit ahead of schedule and he contacted me to move us ahead a bit too – much appreciated!
pleasant, efficient, thorough
I was glad to have someone check out our AC in a careful way.
Great service
Alex was very professional and quickly checked what he needed to and gave us good advice on filters
Craig
Courteous, knowledgeable, Crandall up after and helpful to understand process. Alex is welcomed back anytime.
Well Done.
Good service and considerate and skilled technician. C & K has been our choice for many years.
Pleasant, efficient service
Serviceman was attentive and patient while explaining the problem and options for dealing with it. Repair work was done as described.
Awesome service. Dan has performed excellently over the years.
Dan is very friendly and professional, he explains things very well and gives me the options clearly. He is diligent in his work, kind and helpful. I couldn’t ask for a better service person to come to my home. Give him a raise!
Quick and efficient
The plumber you sent was polite and mad sure I understood the work he was going to complete. He shared the estimated cost and time needed to complete the work. When he was done, he once again made sure I understood what he had done and how the new faucets worked. I’m very pleased!
Great Service!
Technicians were very careful and wore booties. They were quick and knew what they were doing. Extremely friendly.
Excellent
Excellent service, couldn’t be better. Tech was polite and friendly.
Great service
Will did a great job. He was on time, worked quickly and explained his findings.
TSP service on air conditioner
Like the security and quality of TSP service.
Great experience as usual!
Thanks for the thorough explanation Wil! I appreciate it!
Great employee Alex Curran
Alex was very helpful, responsive to my requests and did great work.
Quick service. I felt the heater was somewhat over priced.
Installer very friendly, knew his job and was very professional with the installation, walked me through the controls concerning their purpose and how to operate them. Checked everything over and cleaned the work area prior to leaving. If I was an employer this is the type of person I would want to be representing my business.
Great service
The technician was super kind, courteous, and knowledgeable. He took the time to show me another issue that was outside the scope of what he was doing/responsible for. I hope to see him again at my next check up.
Professional installation
Service team was professional, personable, and knowledgeable.
People you can Trust!
I have unfortunately required C&K’s services to repair frozen pipes and replace a water heater over the past several weeks. All of the technicians that have been out our assisted have been fantastic to work with, done great work and have resolved the problem in a time frame appropriate to the situation. I also have them service my HVAC system annually and trust them in my house even if I’m not home. I don’t shop around because you can’t put a price on a contractor that you trust. Thank you Dan (+ crew), Alex and C&K.
quick responce
The technician (Alex) was helpful. He explained what went wrong.
Tune-up Report, 919 16th St., Ames, IA
Very Satisfied. Service was a part of new furnace purchase approx. 1 year ago.
Cold day- excellent attitude!
Will was very professional and answered all our questions.
Great Service – Prompt Repsponse
Loved the way we got a call in advance of arrival and the text with the technician’s name and photo
Great service! Thank you so much for sending a picture of the repairman and his name! Great idea ! I appreciate the heads up call that the repairman
Homeowner
Very friendly and approachable. Explained things well. Love pictures.
Rick
Will was excellent in his professionalism and customer centric handling of questions ask of him.
great service
very polite and did a great job of explaining what work was done and how my furnace is doing.
Great service
Daniel Appau was pleasant, professional, prompt and efficient.
Even though the faucet didn’t get fixed the first go around… Alex made sure to get it right the second.
I am happy that the problem got solved! Thanks.
On time, efficient, polite, knowledgeable
Thank you for the service provided that meets our needs with respect to efficient and timely response to the Plumbing related matters at my home. Work is of top quality and at the day and time that was in harmony with our family schedules.
Great customer service!
Alex was so nice and took care of both of the concerns we
had! We would definitely recommend C & K to others!
16 years
We’ve been C and K customers for 16 years. Always great, if they are running late you’ll get a call. Your questions will be answered etc. Daniel A. is a great representative of the company’s values and I expect to work with them for years to come.
very thorough, personable, good representation of C & K
happy I switched my Service Agreement to C & K
Great service
Great service! CAnd K are knowledgeable, timely and efficient.
Great service, on time, courteous and professional
I think C & K of Ames provide great products and reasonable prices, and their employees are knowledgeable and professional
Great Service, Awesome Price
Very satisfied with the service and explanations.
Excellent!
Danny has done our Maintenance check the past 3 times. Extremely knowledgeable and polite!
Furnace check up
Will Scott was great. Answered all questions. Very professional.
great service and the technican was friendly and explained what he had checked.
Perfect!
Appreciated timely arrival and professional explanation of services done and expectations for future planning of aging Heating and A/C unit. Very pleasant, expert in his field
Great service!
Wonderful service! Daniel is knowledgeable and extremely polite and helpful.
check up
Daniel was very nice and efficient. Kept me informed of how things were going.
Friendly service. On time. Easy to set up appointment.
Daniel was on time and thorough. Let me know the status of our furnace.
Great job
I was happy with the service once they were there. Was not pleased that they were 1 1/2 late.
good service
We found Daniel to be very thorough and professional. The only thing do to my hearing problem I had a little difficulty understanding him.
Gret Service!
Daniel was very thorough and gave a detailed explanation of the service he performed.
TSP is a Total Service Protection value
All testing was reassuring and nomitive
Excellent Service
Arrived on time, as scheduled and performed routine system check. Listened to and answered all my questions. Excellent service!
The usual excellent job
Prompt, great communication and able to explain what was done in terms I could understand along with explanation of why the work was done
Great Service
Daniel came for my fall furnace check. I started having a problem the night before with my toilet…it wouldn’t flush! He looked at it for me while the furnace was heating up the house. I was so grateful for him looking at it. Also, I’ve been a part of this program for 3 years now to have my A/C and/or furnace checked out twice a year, and this is one of the first times that the furnace filter was replaced. It is usually skipped. That’s why I’m rating the value with 4 stars (although this time Daniel replaced it, without even asking me, just because it’s a part of the service the customer is paying for).
good job
Daniel did a great job. We renewed the service and want him back next time.
Great service Polite and helpful
Only good experiences with C and K . Again today Called twice to make sure we connected.
Service was great.
Very good experience. Signed up for annual AC and furnace inspections.
Polite and Pleasant
Daniel was gracious , introduced himself, asked if where he parked was OK and seemed eager to please.
Complete Inspection
We were very satisfied with the explanations of how our A/C unit operates and the types of tests that we performed to make it was operating at its full potential.
Nice Job Scott
Scott did a nice job of explaining what he was doing and his findings.
Air Conditioner Check
Tech was on time, reviewed the work with me and had a great demeanor .
Most thorough Tune-Up
On-time and convenient to schedule. Most thorough and professional AC tune-up we’ve ever had. Besides written forms, the serviceman told me the various items he looked at. Signed up again for the fall/spring furnace/AC check-up for next year
Great Service
Daniel was excellent!
He did all the work so carefully and so well.
Simanta
Great Service!
Joel called ahead, arrived on-time, was knowledgeable and clearly explained what he was doing. Thank you!
Customer
Dan did a great job! Price was just quite a bit higher than expected and took quite a while to get scheduled, but otherwise great experience.
C&K is the best and Dan was great!
Always polite, knowledgeable people. Great customer service. They actually answer their phone as opposed to other companies!
Superior service
Scott was on time, offered quick service, and gave me a clear and concise rundown on what he did, what the condition was on our a/c, and made suggestions (no pressure) as to how we could improve our system. (new filter system). Great experience all the way around. I didn’t even have to ask him to remove his shoes on my newly cleaned carpets.
Heather
Great experience. On time, did quick job and fixed issues. Spent time with me talking about produces that could help us breath better. I didn’t feel like I was rushed. Great experience!!
great service
Joe did an excellent job. He was on time, did all the system checks, and was very courteous.
Thank you, Joe.
Very good service
Danial cleaned out our dryer duct and was pleasant to work with!
Great Service
Scott did a great job looking over our air conditioning system and explaining it to me.
Friendly, Professional Service
Daniel was friendly, professional and patiently explained things and answered my questions. Excellent job.
Great Service
Excellent service like always with a cheerful and reliant technician
Tamara
Scott was very friendly and knowledgeable. He was efficient and completed the job quickly.
Efficient and Good Service
Called to inform me he would be late due to previous job. This was much appreciated. Courteous and efficient. Explained what he was doing and how the system was working.
always good service
good service , good value for the money , the techs are always
very professional
Professional and did an excellent job.
Friendly and professional. i would recommend K&C for all your heating and cooling needs.
Great service; very personable!
Scott was very knowledgeable and really nice. He can come to my place every time I need service
Kenneth
On time kept me informed, to me everything I needed to know. , pleasant told me about other service programs did job well
Great service from Daniel
On time if not a couple of minutes early. Very polite and explained the steps as he performed them. I appreciate Daniel’s quality service.
Friendly service
He seems to work a bit slow, which I identify with. Perhaps he needs a few helpful hints. Maybe even a somewhat less tight schedule.
Great Service!
Knowledgeable professionals, great service and awesome price!
Very efficient
Two technicians arrived and went right to work. One worked on the outside unit while the other worked on the inside equipment.
Great service, very knowledgeable
Both Will and Scott were great with my service call
Great service and friendly staff.
Service staff did a thorough maintenance check. We were very pleased.
Angela
The guy was very good and very polite.he knew his job
and did it very well. I would like to have him again.
Excellent, thorough service!
Daniel carefully attends to every service detail, explaining well for the customer.
Very good service.
Daniel did a very thorough job He seemed to take longer than I remembered. Very courteous and pleasant.
Heating and Cooling Support
Experienced and honest staff. Good to work with. Answers any questions you toss at them. I plan on upgrading my other utilities using them. Like the online scheduling.
Good service
I like Daniel. This is the second time he has done the checkup. He does a thorough job of it. He explains everything.
Very thorough service
Daniel was very pleasant and helpful. He incurred an obstacle when he tried to use our hose (which turned out to be cracked and leaking) to wash off our outside air conditioner. Even after spraying himself he was very pleasant and nice. He represents the company well.
Bruce
Very professional and friendly. We have nothing but good things to say about C and K
great service done with a smile
I really like this service it keeps me on top of my heating and cooling and with a few hints about how to make my furnace even more efficient
TSP offers the homeowner a great service.
We’ve always beeen impressed with expertise and friendliness of the C&K service people who come out to perform the TSP work. Cost is still reasonable. They are almost always on time.
Excellent service.
Up to usual standard for C & K. Technician, Daniel, was considerate and job was done timely and well.
Thorough, professional service by Daniel
Daniel kindly notified me that he was running a bit late. He was very professional and kind. His work was thorough and much appreciated. He even tolerated my large, friendly dog very well!
Service was done on time and in a pleasant manner.
Good, but I have a question for Will. I was outside by the a.c. Unit and saw that the Network Interface Device was open. Was this something you used in your procedure or did it open in another way?
Always great service
We have had yearly contract for Spring and Fall checkups on equipment for several years and really like knowing we’re ready for every season. Whether those calls or trouble/sometimes emergency repair calls, service personnel are courteous, competent and answer any questions we might have. Never have had a complaint.
Trustworthy service
C&K provides preventive maintenance of our heating and air conditioning system every spring and fall. The result has been a comfortable home for our family.
Excellent service
Daniel did a very, very good job. We are pleased with his service.
Catherine burns
Awesome service – we had an issue come up and weren t home at our scheduled time – Daniel and company worked to make it happen. Daniel did a good job explaining efficiency rating and how our furnace was doing in such a pleasant manner; thanks
Great Service
Daniel was great. Great knowledge and explaining what he was doing. Sweet with my 2 year old son too! Hope he is our service guy every time!
Furnace inspection – terrific service!
Daniel explained the functional quality of the furnace very well. He is very courteous, as well as thorough in his work.
Pleased with the service and technician.
The technician called ahead and let us know he was on the way to our house. He arrived on time and donned clean shoe-covers to avoid tracking dirt inside the house. He answered some questions I had about a furnace in the house, although he was there to inspect and maintain the air conditioner. He also told us about a furnace and air conditioner service program, which we decided to try. All in all, a good experience.
Great Experience
We’ve always been satisfied with C & K and this experience was no different. Quality people and quality service.
Nancy
He was very thorough in his work. He explained things to me which helped to understand the minor problem he found.
Daniel did an excellent job
Daniel was very courteous and punctual. He discussed the state of my heater with me in a very informative way. He helped me understand how my heating system is operating even at its current age.
Great Service
Will did such a GREAT job-answered questions-prompt service! We really appreciated it!
Awesome service
Daniel answered every question I had. He is very knowledgeable and was very patient with all of the questions I had.
Broken pipe.
Had a pipe burst during a really cold spell. Was able to receive timely and effective service.
Great service!
Technician called to confirm and arrived promptly on time. Felt confident with his honest recommendations. We have an older furnace/ac and it would have been easy to recommend a replacement but we were told it’s currently in good shape and provided advice for how to improve efficiency and extend the life of furnace. We purchased the service plan, which seems to offer good protection.
Tony Ramey’s review of Dan’s service
Thanks for pricing by project rather than by time.
Thanks for allowing us to observe the work.
Thanks for explaining everything so well.
Thanks for getting everything done.
Sorry about this contributing to having to work overtime again.
Golden Rule Excellence
Fall furnace inspection went smoothly with emphasis upon Rob professionally handling himself and the work in front of him. At all times Rob was informative and courteous.
Very Happy Customer!
Nobody ever likes having furnace problems but Matt did everything he could to get things right just in time for the holidays. What a relief!
Great service
Mr. Law is an asset for the company – he is professional, open-minded, courteous and punctual.
Great Service
Rob was prompt, courteous and completed the service efficiently.
Great Service
Matt from C&K did a great job. Was on time, explained everything to us and left the area clean and tidy.
comfortable, informative, comprehensive
daniel was professional, knowledgable and not invasive or pressuring. my experience with him confirms my satisfaction with choosing C and K.
John
Technician was very professional and provided additional advice on items to consider for future concerns.
Fast service
They told me that they were booked for the day and would come the next day. They called and said they had a opening and could be there in half hour. I said great come on over. Had the problem fixed within a half hour.
Wonderful Customer Service
Pleasant employees (Will was professional, efficient, and skilled – and Nice!), wonderful service. A phone call prior to coming, and ON TIME, no less.
When so often customer service is not a priority with some companies, it is such a treat to work with a company where customer service IS a priority. Thank you!
furnace service
the service tech went far beyond my expectations in diagnosing and solving the problem
Was truly focused on making sure everything was working properly and began the process to ensure our thermostat issue was addressed.
Very pleased as always with the service provided by the C & K Techs.
Prompt courteous service
Morgan arrived right on time and performed the furnace check quickly and efficiently.
Furnace check
Will was prompt, polite, professional and efficient with his time. He called when he was on his way to confirm the appointment time. I feel confident in the service provided.
Good experience
Servicemen were professional and polite. Have confidence in the workmanship and attention to detail.
Friendly service
I was able to schedule an appt easily and within a few days. Morgan was on time, friendly and polite.
Great Service
Jack was very knowledgeable and polite. I would recommend Cand K to my family and friends.
Excellent service
Very helpful, knowledgeable, and personable technician.
timely response
we experienced a furnace shutdown, called c&k before 8 am and had a technician at our house by 10 am. the problem was diagnosed, a part was replaced, and appropriate adjustments were made. the technician was courteous, knowledgable, and efficient. he is a great rep for c&k.
Good Service, very professional
Rob did a good job, on time, efficient, explained everything. Highly recommended
Punctual and Reliable
C&K is a very punctual and reliable service. I have been using their services (fixing leaky pipes, fixing bathrooms, furnace and air conditioning service) over the last couple of years in Ames and have been very impressed. I will be continuing to use their services.
Prompt and Professional
Handles regular service promptly and professionally. They’re fair with the quotes and have always answered my questions.
Knowledgable & Courteous!
Simply a perfect service experience from the moment I phoned to ask for help to the moment the professional left my home. Thank you!
Furnace Inspection
This is the first time I’ve had my furnace inspected. I had no idea what to expect. Joel did a thorough job, took some measurements, made a few adjustments, found a big clump of dirt/lint in the blower, etc. I was happy I decided to have the furnace inspected.